Đánh giá sự hài lòng của người bệnh về dịch vụ khám, chữa bệnh tại khoa khám bệnh, bệnh viện đa khoa huyện Ninh Giang, tỉnh Hải Dương, năm 2012

Patient satisfaction is one imporlant indicator of health outcomes and plays a key role in improving health service quality. Cross-sectional study conducted on 220 patients at the Faculty of Examination, Ninh Giang Hospital, Hai Duong province from 1/2012 to 7/2012. Data were obtained from structured questionnaires. Likerl scale from 1 (very dissatisfied) to 5 (very satisfied). Results: The overall patient satisfaction rating was 23.6 percent. Factors associated statistically significantly satisfaction was the level of income, satisfied with: waiting time services, interaction and communication with health staff, facilities and health outcomes.