Khảo sát sự hài lòng người bệnh nội trú về chất lượng suất ăn và dịch vụ cung cấp suất ăn tại Bệnh viện Truyền máu Huyết học

Determining the percentage of patients who are satisfied with the quality of meals and catering services and related factors at Blood Transfusion and Hematology Hospital. Methods: Study across, study participants are inpatient at the Hospital of Blood Transfusion and Hematology, in June 2022. Results: 272 patients agreed to participate in the study, the rate of patients satisfied with the quality of the meal was 88.45%. The average satisfaction rate of patients about the meal service was 97.83%. The results of the study show that there is an inverse relationship between patient satisfaction with meal quality and meal delivery service if the treatment time is long and the hospital is hospitalized many times. Conclusions: At the Hospital of Blood Transfusion and Hematology, patient satisfaction about the quality and service of meal delivery is relatively high. Satisfying patients in terms of meal quality and meal delivery services directly benefits the provision of better health care services for patients at the Hospital, as well as other important goals. of medical examination and treatment establishments.