Thực trạng văn hóa an toàn người bệnh và một số yếu tố ảnh hưởng tại Bệnh viện Sản – Nhi tỉnh Quảng Ngãi năm 2023

Describe the current situation of patient safety culture and analyze some influencing factors at the Hospital of Obstetrics and Gynecology in Quang Ngai province in 2023. Method: A cross-sectional descriptive design combining quantitative and qualitative research method was applied in the study 320 medical staff of the hospital were interviewed using questionaires in-depth interviews and two focus groups discussions were carried out. Result: The percentage of medical staff who responded positively about the overall patient safety culture was 72.1%. The high positive feedback rate is teamwork in departments (95.8%), continuous learning and improvement (94.5%), and management's views and actions (90.5%), feedback, information exchange about errors (81.5%), leadership support (80.6%), teamwork between departments (80.1%), awareness of internal safety (77.3%). Some responses were not positive such as the frequency of reporting incidents (67.4%), handover and transfer of patients (67.0%), openness of information about errors (57.3%), and no accusations. errors (44.5%), personnel (29.1%). Factors found affect to patient safety culture were education level, direct contact with patients, working conditions, system documents on patient safety, incident reporting system, the care of hospital leaders, reward/punishment mechanism, monitoring of patient safety performance. Conclusion: Patient safety culture is average. Based on influencing factors to have suitable solutions.